Rep Agency
Looking for an LED manufacturer that puts the rep agency first?
Let us introduce you to Fidelux.
These are just a few of the commitments Fidelux is making to our partners.
Access to real time information 24/7/365 via Acumatica ERP System with your own private log in.
Office access:
- Submit orders
- Track order status
- Current inventory, In transit and on order product visibility
Visibility of backorders, special orders etc.
- Product number and price look up
- Create trouble tickets for freight damage, defective products, and warranty claims
- Track RMA status
Sales person access:
- Track order status
- Current inventory, In transit and on order product visibility
Visibility of backorders, special orders etc.
- Product number and price look up
- Track RMA status
- Commissions & overages paid on time every time
- Sales engineer support for all your needs
- Basic lighting design support
- Simplified sample product request
- Expedited replacement of failed fixtures
- We ship you a new one with return box and return label for the failed fixture; the customer simply ships it back in the return box within 30 days.
- A shipping policy that works. Check with us on freight allowance for your territory.
- Quick Ship; 2 to 5 days for Quick Ship products, and expedited shipping for non-stock selected products (2 to 3 weeks).
A multi-tiered pricing structure that gives you all the flexibility you need to win projects.
- A manufacturer that listens to those who sell our products. Be part of the round table discussion group.