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Rep Agency

Partnering with Fidelux

Looking for an LED manufacturer that puts the rep agency first?

Let us introduce you to Fidelux.

These are just a few of the commitments Fidelux is making to our partners.

Access to real time information 24/7/365 via Acumatica ERP System with your own private log in.

Office Access
  • Submit orders
  • Track order status
  • Current inventory, In transit and on order product visibility
Visibility of Backorders & Special Orders
  • Product number and price look up
  • Create trouble tickets for freight damage, defective products, and warranty claims
  • Track RMA status
Sales Person Access
  • Track order status
  • Current inventory, In transit and on order product visibility
Sales Support & Policies
  • Product number and price look up
  • Track RMA status
  • Commissions & overages paid on time every time
  • Sales engineer support for all your needs
  • Basic lighting design support
  • Simplified sample product request
  • Expedited replacement of failed fixtures
  • We ship you a new one with return box and return label for the failed fixture; the customer simply ships it back in the return box within 30 days.
  • A shipping policy that works. Check with us on freight allowance for your territory.
  • Quick Ship; 2 to 5 days for Quick Ship products, and expedited shipping for non-stock selected products (2 to 3 weeks).
Pricing Structure

A multi-tiered pricing structure that gives you all the flexibility you need to win projects.

  • A manufacturer that listens to those who sell our products. Be part of the round table discussion group.
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